Monday, July 11, 2011

Wk. 1 EOC: Great Customer Service

The time I received the best costomer service was when I was looking to buy a new camera just recently. I had gone to the store with a specific camera in mind. When I got to the store they only had one color of the camera available on the shelf. This was disappointing to me as I did not prefer that color. The gentleman who was working that section of the store asked if there was anything he could do for me. So I told him what the trouble was. He checked in the computer system to see if there was anything in the back of the store that would match up to my needs. A few moments later he came out with the exact camera I had been looking for. He proceeded to help me with the check out, all the while smiling and answering every question I asked him. The computer at the checkout stopped working. Instead of getting frustrated, he simply asked me to wait a few seconds while he checked with another system. He told me I was free to play with the new camera while I waited. I considered this great customer service because he went out of his way to make me happy.

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